Salesforce DevOps

DevOps Engineer, Business Transformation (Technical) Page 1 of 4

DevOps Engineer, Business Transformation

(Technical) Role data

Position no.

TBC

Work Area Profile

Business Transformation

Work Level Classification

Directorate/Business Unit

Technology

Reports to (role)

Senior Project Manager, Business Transformation

Location

Any (Melbourne preferred)

No. direct reports

Nil

No. of indirect reports

Nil

Version date Tenure

Work Area Ahpra’s overall purpose is to protect the public by regulating health practitioners efficiently and effectively in the public interest to facilitate access to safer healthcare for all the community. Website: www.ahpra.gov.au.

To be developed in partnership with National Boards, Ahpra’s transformation program is a multiyear business led program of work to realise a future state experience for our staff and wide range of stakeholders, enabled by new business technologies. Through transformation we will:

 make it easier for people to do their work  make it easier for people to work and interact with us  capture the data we need to improve our regulatory and business intelligence, and research

capabilities, and  ‘future proof’ Ahpra with new systems and tools.

Role purpose

The DevOps engineer will work within a small team to streamline the software development lifecycle to improve developer productivity, delivery speed, and code quality. This role will work closely with development, operations, testing and security teams to identify and resolve pain points and inefficiencies in delivery workflows and environment issues. Key responsibilities include automating delivery processes and maintaining the continuous integration and continuous deployment (CI/CD) pipeline, along with maintaining the Salesforce environments (Production and non-production).

The DevOps Engineer is a proactive leader who not only collaborates with and provides solutions to development teams but also proactively identifies and resolves potential issues associated with the working environments.

The DevOps Engineer will be required to participate in workshops, working groups and meetings as required to support teams with troubleshooting issues, identifying root causes and supporting or leading the resolution of issues as appropriate.

A cornerstone of this role is to propel development teams towards a peak of DevOPs maturity, assuring a profound comprehension and application of modern DevOps principles and processes. This extends beyond the team to embedding these principles and processes to the wider development teams. In this way, the DevOps Engineer will support the broader organisational context, ensuring a cohesive and streamlined DevOps practice throughout the enterprise.

DevOps Engineer, Business Transformation (Technical)

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Key Accountabilities  Streamline the software development lifecycle by identifying pain points and productivity barriers

and determining ways to resolve them.

 Collaborate closely with development teams to understand their current build and release processes and make recommendations for improvement.

 Partner with cross-functional stakeholders, including development, testing, operations, quality assurance and security, to streamline processes.

 Provide guidance to development teams to improve performance and operability of the solutions they develop.

 Build and maintain the CI/CD pipelines to improve developer productivity, agility and code quality.

 Develop and continuously improve automation solutions to enable teams to build and deploy code efficiently and consistently.

 Troubleshoot issues related to deployment and Production and non-production environments.

 Provide hands-on support for integration-related issues, collaborating with cross-functional teams for swift resolution.

 Ensure that systems meet business and customer needs for reliability and availability.

 Monitor and manage application performance and service quality, including initial troubleshooting, identification of root cases and issue resolution.

 Work closely with cross-functional stakeholders to analyze and troubleshoot complex production issues.

 Promote DevOps principles and culture across the organization.

 Mentor and coach junior-level DevOps engineers.

 Collaborate with the teams and stakeholders to plan and manage deployments that contribute items to the overall delivery plan

 Use metrics and reporting effectively to aid the leadership team to motivate the team and work with them to continuously increase their performance

 Support an environment that promotes continuous improvement, and effective risk and issue identification and management

 Operate effectively with virtual, geographically dispersed teams

 Other duties and tasks to support the smooth operation of teams and the program as directed by Senior Project Manager, Business Transformation.

 Health Safety and Wellbeing: Ensuring the workplace provides a safe working environment with the required level of care and respect for its participants. This means to:

 Take reasonable care for own and others’ health, safety and wellbeing

 Adhere to Ahpra’s workplace health, safety and wellbeing policies and procedures

DevOps Engineer, Business Transformation (Technical)

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Capabilities for the role

The Ahpra Capability Framework applies to all Ahpra employees. Below is the complete list of capabilities and proficiency level required for this position.

Capabilities Proficiency level

Commits to customer service Intermediate

Displays leadership Advanced

Generates and delivers the strategic vision Intermediate

Demonstrates an awareness of the National Registration and Accreditation Scheme (the National Scheme) and the National Law

Intermediate

Builds constructive working relationships Advanced

Communicates effectively Advanced

Demonstrates accountability in delivering results Advanced

Uses information and technology systems Advanced

Displays personal drive and integrity Advanced

Qualifications/Expe rience

Required

Qualifications  Bachelor’s degree or equivalent applied experience.

 2+ years of relevant DevOps experience.

 2+ years of Salesforce Development experience.

 3+ years of experience in software engineering.

 Must hold Salesforce Certifications (minimum Platform Developer 1)

DevOps Engineer, Business Transformation (Technical)

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Qualifications/Expe rience

Required

Experience

 Proficiency in Apex, Omnistudio, Lightning flows, Lightning Web Components, Visualforce, SOQL, Batch job, Salesforce Configuration & Security

 Core Salesforce: Service & Experience cloud

 Health cloud and public sector experience highly advantageous

 Experience with CI/CD tools like Bitbucket, Git, Gearset, SF CLI

 Experience with platforms like Salesforce, Mulesoft, SQL Server, DBAMP, Azure, Docker, Confluence, JIRA

 Strong automation scripting skills.

 Experience in configuration management, test-driven development and release management.

 Strong analytical and troubleshooting skills.

 Experience with agile development and strong understanding of DevOps principles.

 Strong verbal and written communication skills.

Key relationships

Internal Relationships External Relationships

Transformation Program Technical Lead Vendors

Transformation Program Senior Project Manager

Transformation Project Managers/Stream Leads

Transformation Program team members

Information Technology Team