Software Engineer Customer Service (m/f/d)
Mühlbauer ID Services
Full-time
On-site
Canberra, Australian Capital Territory, Australia
- You will handle software installations of new equipment
- Independent assumption, analysis and rectification of hardware and software malfunctions on Mühlbauer machines
- Carrying out 1st and 2nd level IT support in writing, by telephone and via remote maintenance
- Implement software updates
- Installation, configuration and testing of Mühlbauer software
- Doing customer tests and training
- Support of customers during the ramp-up phase
- Administration, maintenance and optimization of software systems
- Willingness to take over on-call duties occasional
- Within the scope of our software product portfolio you will be on short to mid-termed service trips worldwide
- You prepare service reports and customer documentations
- Well-founded completed education (university, technical college, IT specialist or comparable education)
- Knowledge of SQL and Oracle databases
- Practical experience with Linux
- Good basic knowledge of programming (e.g. C++, C# or Java)
- Very good knowledge of general IT systems (MS-Office, Windows, VM)
- Willingness to travel worldwide
- Good communication skills
- Good written and spoken English skills
- Distinct ability to work in a team
- Have a class 3/B driver's license
- Modern working environment with friendly colleagues
- Extensive further development of own competences
- Comprehensive support
- Vacation and Christmas bonus
- Attractive industry-oriented remuneration
- Permanent employment contract
#StartYourCareer